Monday, December 21, 2015

Technical Difficulties

The other day, I casually browsed to this blog to find out what Walter had written.  What I found was a 404.  I could have started making snide comments about their technical support, but that person is me.  So, a bit of research, a chat session with my registrar, and it became obvious that the problem was my DNS.  One more chat session, and a technician admitted that they had lost some DNS entries.

I chatted with four of their people.  All had a picture of themselves up, and all happened to be hot chicks.  What are the odds?  The last young lady was able to put back some of the entries, and I was able to put back others.  The blog is back up, as you may have noticed.

But our email is another matter.  We chose Microsoft to manage it, for one very good reason; it was free.  Why do they manage personal domain email for free, when everyone else is charging?  They didn’t know either, and started charging soon after we signed up.  We were grandfather in though, which was good.  Until a week ago, that is.  The server information, needed to setup your DNS, can be found on the management page.  The management page is for paid customers only.

I don’t blame them.  I’d charge for my service too.  That does leave us with four options.  We could pay Microsoft, we could pay someone else, we could manage our own email, or we could give up.  It’s not worth paying for, to me.  Managing my own email is not something I’m interested in doing either.  Looks like it’s time to make a strategic retreat.

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